We’re excited to share that work has officially started on our Autotask connector, one of the most requested additions from our MSP community.
This connector will allow managed service providers using Autotask to sync tickets with enterprise ITSM platforms like ServiceNow, Jira Service Management, and Zendesk. No more manual updates between systems. No middleware. Just clean, bi-directional ticket sync that keeps both sides aligned.
To kick things off, we’ve published a quick video walkthrough showing how to configure your API user in Autotask and prepare for integration with Support Fusion.
Creating a new API user in Autotask
Choosing the right security level
Selecting Support Fusion as the integration vendor
Finding your regional API URL
Testing your connection inside Support Fusion
This is the first step toward full Autotask support, and a big part of our goal to cover the top PSA and ITSM platforms used across modern MSP engagements.
If you’re an MSP using Autotask with enterprise customers, now’s the time to get ready.