One of the best parts of building Support Fusion is hearing directly from the people who use it.
In a recent demo, someone asked us a simple, practical question: “Can you sync attachments?”
As it happened, that was already next on our roadmap. So we built it.
In this week’s build video we show you the new feature in action - syncing files between ServiceNow and ConnectWise. A user uploads a screenshot to a ticket, and it appears instantly in the MSP’s platform. No rework. No missing context.
Attachments carry vital information: screenshots, error logs, spreadsheets, and more.
Without them, support slows down or gets duplicated.
Now, with a single setting, you can make sure they flow across systems automatically.
This is exactly how we’re building Support Fusion:
We listen to feedback.
We deliver fast.
And we design for the real-world workflows MSPs rely on.
Support Fusion now keeps tickets, statuses, comments - and attachments - in sync across platforms. So your teams can focus on outcomes, not admin.