This week we're introducing field mapping, and walking through the configuration of linking fields between PSA and ITSM platforms.
- Steve walks through how MSPs can now map fields between systems like ServiceNow and ConnectWise, ensuring smooth ticket sync even when field names differ.
- Status mapping can be configured for flexibility. Not every status needs to be mapped one-to-one. MSPs can choose only the statuses they need to know about, such as “in progress” or “closed” to match their own workflows.