FULL RELEASE DATE: 24 MARCH 2026
Support Fusion moves into the US and UK to fix how MSPs and enterprises work together
MELBOURNE, AUSTRALIA – Support Fusion, the platform that lets managed IT service providers and their enterprise clients work as one – each from the tools they already run on – has closed a $1 million pre-seed funding round as it accelerates into US and UK markets. The funding will go directly toward building out the team across three key areas: GTM & Alliances, AI-focused engineering, and a customer success presence in the United States. The round was led by Func Ventures and Exhort Ventures, with continued support from Antler, and includes strategic backing from three industry operators with deep roots in the MSP and enterprise IT channel.
The funding follows strong early traction across Australia, New Zealand, the United States and the United Kingdom, where customers have started expanding their use of the platform. Since launching in July 2025, Support Fusion has grown to over 10 platform connectors – including ServiceNow, Halo, ConnectWise, Freshworks, Jira, Autotask and Zendesk – spanning the systems used in the majority of co-managed IT engagements globally.
“When the US and UK customers started pulling our product without us pushing, we knew the problem was universal. What followed was smart money from two directions at once – VCs with a clear thesis on where enterprise IT is heading, and operators who've spent careers feeling this pain firsthand. They arrived at the same conclusion independently. Now we're hiring to keep up and go after ten times more of it.”
Greg Rudakov, Co-founder & CEO, Support Fusion
Operators who know the problem back the round
Alongside the VC investors, the round includes backing from three operators whose involvement goes beyond capital. Each has spent years on the delivery side of the problems Support Fusion is built to fix.
Biagio LaRosa, CEO of Melbourne-based Microsoft solutions partner Generation-e, brings deep experience in co-managed enterprise IT delivery and joins the round as both an investor and adviser. Ryan Spillane is CEO of 360 Consulting, a Sydney-based advisory firm that works with MSPs across Australia on profitability, M&A strategy and operational maturity; his vantage point across the sector gives him a clear view of where operational friction sits. Toby Alcock is founder of Paratira and the former Global CTO of Logicalis, the international IT solutions and managed services provider, where he spent years translating enterprise technology challenges into delivery outcomes – including through the kinds of co-managed arrangements Support Fusion was built for.
“I ran a mid-sized MSP for 25 years, and this was a real problem for us – we had a client on NetSuite and an engineer on site two days a week just to keep tickets in sync between systems. When I saw what Support Fusion does, I knew the need immediately. Those who’ve lived it don’t need convincing. That’s why I invested, and it’s why I’m confident it will land with the operators I work with across Australia and the US.”
Ryan Spillane, CEO, 360 Consulting
Funding directed toward team growth in Australia and the US
The capital will be put to work across three hiring priorities. In Australia, Support Fusion is recruiting a GTM and alliances specialist to formalise its relationships with the platform vendors it connects – securing listings across their marketplaces and app stores, and building co-sell arrangements with vendors whose workflows the platform is already embedded in. On the product side, the company is adding engineering capacity focused on AI feature development, advancing the agentic capabilities it is building on top of its deterministic integration foundation. And in the United States, Support Fusion is bringing on a customer success hire based on the East Coast – a position that covers both the growing US and UK markets while the Australian team is offline.
“AI-driven development has changed what a small engineering team can do – we’re moving at a pace that would’ve required twice the headcount a few years ago. But velocity only matters if you’re building on solid foundations. We’re investing in ISO 27001 and SOC2 certification and bringing in senior technical capacity to make sure what we’re shipping meets global enterprise expectations.”
Steve Rudakov, Co-founder & CTO, Support Fusion
Investor perspective
“Managed IT has become a critical strategic pillar for the enterprise as AI-driven disruption and the pressure to integrate legacy systems into new initiatives create unprecedented complexity. Support Fusion’s deterministic platform doesn’t just solve a technical headache; it unlocks entirely new market growth opportunities within the sector. We see them as the essential intelligence layer for the future of co-managed service delivery.”
Chris Birrell, Managing Partner, Func Ventures
“There’s a common misconception that AI replaces integration; in reality, we think it makes integration more critical. As autonomous workflows become embedded in enterprise support, the need for strong guarantees around data consistency, auditability, and control only increases. We believe Support Fusion sits at the centre of that shift, building the infrastructure that ensures service delivery remains reliable and accountable across organisations – and that’s exactly why we chose to invest.”
Federico Quaia, Managing Partner, Exhort Ventures
Support Fusion was founded to close a persistent gap in enterprise IT delivery: the disconnect between the IT ticketing systems enterprises use internally and the tools managed service providers rely on to run their operations. In co-managed environments – where both sides need to stay in their own systems for security and control – that gap has historically meant missed tickets, duplicated effort, and reporting blind spots. The platform handles work synchronisation across those systems without the investment in integration projects to write custom code, giving both parties a consistent view of service delivery.
The company’s next phase focuses on layering intelligence onto that foundation – applying agentic capabilities to service bonding, SLA tracking, client reporting and delivery management, built on data that is already clean and connected.
About Support Fusion
Support Fusion is built for IT managed service providers delivering into enterprise environments – letting MSPs and their clients work as one, each from the tools they already run on. The platform connects the ticketing and service management systems enterprises depend on with the PSA and RMM tools MSPs operate from, eliminating the missed tickets, duplicated effort and reporting blind spots that come with co-managed IT delivery. Founded by Greg and Steve Rudakov and backed by Antler, Func Ventures and Exhort Ventures, the platform is live across Australia, New Zealand, the United States and the United Kingdom. For more information, visit www.suppfusion.com.
Media enquiries
Greg Rudakov, Co-founder & CEO
Support Fusion
media@suppfusion.com
www.suppfusion.com