Most people don’t need a demo, they just want to see how it works.
This guide walks you through the full setup process, from signing up to running your first live sync.
You can follow along using the video below or step through each section in your own time.
No scripts. No code. No charge until you’re ready to switch on auto-sync.
Go to suppfusion.com and click Register.
Enter your work email address.
Check your inbox for a verification code and enter it to confirm your account.
Set your password.
Once complete, you’ll be prompted to register your organisation.
Enter your organisation name.
Select the platform you use - for example ConnectWise, Autotask, HaloPSA, or ServiceNow.
Click Register to create your workspace.
You can either complete the quick setup wizard or skip straight to Settings to enter your details manually.
To sync tickets between systems, Support Fusion needs your API credentials from your chosen platform.
If you’re not an admin, you can invite an admin to enter these securely.
Or, if you already have credentials, you can add them directly.
We’ve published setup guides for each supported platform inside the app.
This is where the magic happens.
Your customer or partner also needs to create their own Support Fusion account.
Once both sides are registered:
Go to the Connections page.
Search for their organisation name.
Set them as the source organisation (where tickets originate).
Give the connection a name - a way to identify the contract in Support Fusion.
Exchange and enter the verification code to confirm the connection.
Once verified, you’ve established your first live pairing.
Now it’s time to define what data flows between systems.
Open your connection and set integration defaults (e.g. ticket direction, update behaviour).
Map your key fields - such as titles, description, status, and priority.
Save your settings.
We’ve published separate guides for each platform combination (e.g. ServiceNow → ConnectWise).
Go to the Sync page.
Set a start time (for example, 5 minutes ago).
Click Run Manual Sync.
Create a test ticket in your source system and watch it appear in the target system.
If the test works, you’re ready to automate.
Before enabling continuous syncing, you'll need to setup your payment method. Up until this point, Support Fusion is free to try.
Go to the Billing page.
Add a payment method (or invite your finance team to do it).
Return to the Sync page and toggle Auto-Sync ON.
Support Fusion will now keep tickets, comments, and attachments up to date between both systems — automatically.
You’ve just completed a full end-to-end setup. From here, you can explore advanced settings like bi-directional sync, attachments, and multi-customer pairings.