Supported platforms
Support Fusion connects your helpdesk system to the platforms your customers use to manage IT. Tickets, updates, and replies stay in sync so both sides can work without switching tools.
Autotask
Cloud-based PSA tool used by MSPs for service delivery, ticketing, and contract management.
ConnectWise
Professional Services Automation (PSA) platform widely used by MSPs to manage service tickets, time entries, and customer accounts.
Freshdesk
Cloud-based helpdesk platform from Freshworks, commonly used by IT teams for ticketing, support workflows, and customer service.
HaloPSA
Modern PSA platform for MSPs with integrated ticketing, asset, and project management.
Jira
Flexible ITSM tool from Atlassian, often used by internal IT and DevOps teams for service delivery.
ServiceNow
Enterprise IT service management (ITSM) platform used by large organisations to manage incidents, changes, and service requests.
Syncro
Syncro is a cloud-based, all-in-one platform for Managed Service Providers (MSPs) and internal IT departments.
Zendesk
Zendesk is a customer service platform that enables businesses to manage support requests, track interactions, and deliver multi-channel customer support.