We’ve just released a new datasheet covering one of the most common pairings we see across our customers - ServiceNow and Autotask.
This guide shows how Support Fusion keeps tickets, comments, attachments and SLAs aligned automatically between both systems - with no custom code, scripts or middleware.
The datasheet walks through:
How it works – from authorising each platform to defining mappings, activating the sync, and monitoring results.
The Fusion Engine – our intelligent translation layer that understands the structure and intent of both systems, so each side maintains a single version of truth for every ticket.
Field mapping examples – how incident numbers, summaries, work notes and attachments stay synchronised both ways.
Use cases – how MSPs remove double-entry and improve SLA performance, and how enterprise IT teams retain ServiceNow as their system of record while gaining real-time visibility into outsourced tickets.
Technical foundations – zero-code setup, unified visibility, API-driven scalability, and AI-ready structured data.
Managed Service Providers running Autotask who support enterprise customers on ServiceNow.
Enterprise IT teams that outsource service functions but still need full transparency and accountability.
This pairing reflects a growing reality: enterprises want to keep ServiceNow, MSPs want to stay in Autotask, and both sides need a shared, reliable view of every ticket. Support Fusion makes that collaboration simple.
Download the datasheet by clicking the button below.