ServiceNow to Autotask integration datasheet now available

We’ve just released a new datasheet covering one of the most common pairings we see across our customers - ServiceNow and Autotask.

This guide shows how Support Fusion keeps tickets, comments, attachments and SLAs aligned automatically between both systems - with no custom code, scripts or middleware.

What’s inside

The datasheet walks through:

• How it works – from authorising each platform to defining mappings, activating the sync, and monitoring results.

• The Fusion Engine – our intelligent translation layer that understands the structure and intent of both systems, so each side maintains a single version of truth for every ticket.

• Field mapping examples – how incident numbers, summaries, work notes and attachments stay synchronised both ways.

• Use cases – how MSPs remove double-entry and improve SLA performance, and how enterprise IT teams retain ServiceNow as their system of record while gaining real-time visibility into outsourced tickets.

• Technical foundations – zero-code setup, unified visibility, API-driven scalability, and AI-ready structured data.

Who it’s for

• Managed Service Providers running Autotask who support enterprise customers on ServiceNow.

• Enterprise IT teams that outsource service functions but still need full transparency and accountability.

Why it matters

This pairing reflects a growing reality: enterprises want to keep ServiceNow, MSPs want to stay in Autotask, and both sides need a shared, reliable view of every ticket. Support Fusion makes that collaboration simple.

Download the datasheet by clicking the button below.