When platforms don't talk, your team has to.
Support Fusion keeps data in sync, so every team has the whole picture.
No-one has to be the glue.
Managed integration for IT service providers, clients, and vendors. See pricing →
Someone in your team is copying and pasting right now.
The IT services industry runs on platforms that weren't built to work together. Data sits in silos, work gets lost at handoffs, and someone ends up manually bridging the gaps the technology left behind.
That person - the one who knows how all the systems connect, who reverse-engineered the integration the last person built, who everyone's terrified will leave - exists in almost every IT service provider. They are the glue. They shouldn't have to be.
IT service providers, 50-200 people.
Large enough to serve enterprise clients with mature ITSM platforms, compliance requirements, and procurement standards. Not large enough to have a dedicated integration engineering team.
This is the exact size where the problem becomes acute. There's usually one person holding it all together - and everyone knows what happens when they leave.
They can't build it themselves. They can't hire for it. And they can't keep relying on the one person who currently holds it together. Support Fusion is the option that didn't exist before.
Trusted across healthcare, banking, and energy alike.
Our engineers stay working in ConnectWise the way they always have. When the customer's team escalates a ticket to us via Jira, it lands on our board, and we action it. No one on either side is copying tickets or placing updates in each other's portals. The whole integration was configured across a couple of meetings.
Max Manghelli
Senior Architect, Canary IT
How you connect
Up and running in under a day. No coding, no project, no professional services.
Connect your platforms
Choose from pre-built connectors for the platforms your team and clients use. No code, no APIs, no project plan.
Configure your sync
Define what syncs, in which direction, and with what logic. Filters, field mappings, sync rules - all built for operations teams, not developers.
We run it from here
Support Fusion monitors centrally, surfaces exceptions, and keeps the integration running. No dedicated integration engineer required.
We'll look after everything and help you along the way.
Three ways organisations deploy Support Fusion.
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Two platforms, two companies, one shared view.
An IT service provider running ConnectWise. Their enterprise client on ServiceNow. Tickets flow between the systems automatically - neither team logs into the other's platform, and neither has to change the way they work.
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Every system in your business telling the same story.
PSA, CRM, ERP and finance aligned without manual re-entry. Customer records consistent, invoices moving reliably from PSA to finance, opportunity data visible across every team.
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One integration. An entire integration library.
Connect your product to Support Fusion once and you're connected to every platform we support. Ship integration as a product capability, not a professional services engagement.
Works with the platforms the IT industry runs on.
Pre-built connectors for ITSM, PSA, CRM, finance, monitoring, and help desk platforms. No custom development required on either side.
ServiceNow 
ServiceDesk Plus 
Freshservice 
HaloITSM 
Jira ConnectWise 
Autotask HaloPSA 
Syncro 
Freshdesk 
Zendesk 
HubSpot 
NetSuite 
NinjaOne 
Paratira Purpose-built for IT service providers.
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Object-level, not field-level
We move an invoice, a ticket, a customer record - not 60 steps of logic that approximates one. The data models are built in. Configuration happens at the operational layer, not the API layer.
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Managed, not just connected
We run the integration and keep it running. We monitor centrally, surface exceptions, and handle ongoing maintenance. Customers don't need a dedicated integration engineer watching the connection.
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Inter-company by design
Most integration tools assume everything is inside the same four walls. Support Fusion is built for the reality that IT service providers work across organisational boundaries every day.
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Purpose-built for IT
Not a generic iPaaS with 500 connectors and no vertical depth. We understand the platforms, the workflows, and the operational context of IT service delivery.
Built for environments where data crosses company lines.
Co-managed IT means your tickets, assets and billing records move between organisations that each have their own security perimeter. Support Fusion is designed for exactly that.
Security and compliance details →ISO 27001 Certified
Information security management
Zero persistent storage
Ticket content is processed in memory only. Nothing is stored after routing completes.
SSO and MFA
Google and Microsoft Entra SSO supported. MFA enforced across all accounts.
Full audit trail
Every sync operation is logged, with masked sensitive fields and traceable routing history.
Every system telling the same story.
See your platforms connected in a live demo, or register and connect your first two systems today.
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