Work with other companies like they're your own team.
Support Fusion connects IT teams across companies and platforms. Assign work, share updates, and report on it without leaving your own tooling.
No-one has to ask where a request is at.
Free to start. Connects any PSA, ITSM, or customer support platform. See pricing →
Visibility stops at the edge of your office.
The moment work crosses to another company it lands in someone else's queue, on someone else's platform. No status you can see, and no answer until somebody asks for one.
So the chasing starts. And when the numbers finally get reported, the two sides don't agree.
Any update on INC0042189?
Have they even picked this up?
Why does our report show 76 incidents, but theirs is 71?
How many licences do we need to keep adding?
All in one day. None of it is the work.
Three ways teams solve this today.
IT service providers usually carry the solution load, because they are the ones working across the boundary every day. These are the options they start with.
In-house dev, Claude, Cursor
Build it in code
Expensive to build, and a liability the moment the person who wrote it moves on. Faster to write is not the same as safe to run.
→ Nothing to build. Configured by your ops team, monitored by ours.
Zapier, Make, Rewst, n8n
Wire it through automation
Good at triggers and events, hard to maintain at volume, and the bill moves every month with the run count.
→ Fixed per-connection pricing. Nothing to maintain.
The quiet default
Put people in the other platform
Licences for people who don't work for you, external access to grant and audit, and staff running two tools all day.
→ Everyone stays in their own platform, on their own licences.
Support Fusion is the option that didn't exist before.
Assign, update, and close across companies. From your own platform.
Work raised on one side appears on the other with the same status, the same comments, and the same attachments. Update it in your platform and the other team sees it in theirs.
Both sides report from their own system and get the same answer. Nobody swivels between tools, and nobody needs a licence they shouldn't have.
See what syncs →Bi-directional ticket sync between two platforms
What our customers say.
“I use Support Fusion to integrate our PSA solution with a large client, creating parity between our desks. I like the simplicity of rollout, especially as it's a zero code solution.”
Michael B.
System Operations Director
“Support Fusion's flexibility in its integration with our platform and the support by their leadership have been exceptional. Leadership has always been quick to respond, collaborate, and even implement new functions we required.”
Anon.
Director of Managed Services
“By eliminating the need for complicated API code, they've made things so much easier for service providers and their clients. We can see this becoming a real game changer for the industry.”
Steven S.
Support Services Manager
Trusted by IT teams and service providers across regulated industries
Four ways teams connect.
Shared support model
Your internal IT team and an external service provider running one support process across two platforms. You stay in your ITSM, they stay in their PSA, and neither side changes how it works.
Acquisition and migration
Two teams on two platforms through a merger or a platform change, kept in sync for as long as the transition takes. No big-bang cutover, no freeze on business as usual.
Specialist and full stack partners
A security, database, or 24x7 operations partner working inside a broader provider's delivery model, with work moving in both directions instead of by email.
Software vendors
Connect your product into your customers' IT platforms once, and inherit every integration we support. No connector library to build or maintain.
Both sides in control, from the first sync.
Support Fusion is two-sided. Each organisation holds its own account and its own credentials, and the connection between them is a mutual agreement.
Register and store your access
Each side creates an account and securely stores its own platform credentials. No-one hands over keys.
Form a connection
The two organisations agree to share data. Either side can suspend the connection at any time.
Map the workflow together
One shared configuration, agreed by both teams. What moves, in which direction, and under what rules.
Test, then switch to auto
Run it manually until you both trust it. Turn on auto and our operations team monitors it 24x7 from there.
We'll look after everything and help you along the way.
Any PSA, ITSM, or customer support platform.
These are the platforms we connect most often. If yours isn't here we can usually connect it in days, as long as it has an API. There's no connector library to wait on.
ServiceNow
JiraServiceDesk PlusConnectWise
AutotaskSyncro
Zendesk
HubSpot
NetSuite
NinjaOneHalo
FreshworksBuilt for data that crosses company lines.
Your tickets, assets, and billing records move between organisations with different security perimeters. Support Fusion is built to enterprise standards for exactly that.
No ticket data stored
We hold pointers to tickets and platforms, not their contents. Ticket data is processed in memory, never persisted.
ISO 27001 certified
Independently audited against ISO/IEC 27001:2022, with a full Trust Center you can review or send a questionnaire to.
Monitored 24x7
Every live connection is watched centrally by the Support Fusion operations team. Exceptions are surfaced, not silently dropped.
Trusted in regulated industries
Financial services, healthcare, and other environments where data handling and audit expectations are not optional.
Free to start. Pay when you go auto.
Run manual syncs for as long as it takes to prove it works for both sides. You only pay once a connection runs unattended.