When platforms don't talk, your team has to.
Support Fusion keeps the platforms your team and clients run on in sync, so every team has the whole picture.
No-one has to be the glue.
Managed integration for IT service providers, clients, and vendors. See pricing →
Someone in your team is copying and pasting right now.
Your platforms weren't built to work together. Data sits in silos, work gets lost at handoffs, and your team ends up bridging the gaps by hand.
Or there's an integration someone built that only they understand. Everyone's terrified they'll leave. These people are the glue. They shouldn't have to be.
An update logged in your system that your client has no way of seeing, until someone emails it across.
An invoice recorded in the PSA that hasn't made it to the ERP. Finance chasing ops to find out why the numbers don't match.
A client asking why the ticket status they're seeing doesn't match what their service provider sees.
A script in a shared drive that no-one's touched since the person who wrote it left.
Trusted by IT service providers across regulated industries.
Our engineers stay working in ConnectWise the way they always have. When the customer's team escalates a ticket to us via Jira, it lands on our board, and we action it. No one on either side is copying tickets or placing updates in each other's portals. The whole integration was configured across a couple of meetings.
Max Manghelli
Senior Architect, Canary IT
Set up in hours. Running from day one.
No code, no project plan, no professional services engagement.
Connect your platforms
Choose from pre-built connectors for the platforms your team and clients use. No code, no APIs, no project plan.
Configure your sync
Set what syncs, in which direction, and with what rules. Built for operations teams, not developers.
We run it from here
Most connections are live within hours. Support Fusion monitors centrally, surfaces exceptions, and keeps everything running, no engineer required.
We'll look after everything and help you along the way.
Pick the scenario that fits.
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Two platforms, two companies, one view.
Your team stays in ConnectWise, your client stays in ServiceNow. Tickets move between them automatically, and neither side has to change the way they work.
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Every system, one source of truth.
PSA, CRM, and ERP in sync without manual re-entry. Customer records consistent, invoices moving, opportunity data visible across every team.
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One integration. An entire integration library.
Connect your product to Support Fusion once and you're live on every platform we support. No building, no maintenance.
Works with the platforms the IT industry runs on.
Purpose-built for the platforms IT service providers run on. No custom development, no APIs to manage, no integration project.
ServiceNow 
Jira ServiceDesk Plus ConnectWise 
Autotask Syncro 
Zendesk 
HubSpot 
NetSuite NinjaOne Halo 
Freshworks How teams usually try to solve this.
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Claude, Cursor, Copilot
Build it with AI
Faster to write is not the same as safe to run. No certification, no monitoring, nothing maintained when platforms update.
→ ISO 27001 certified, fully managed, monitored centrally.
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In-house development
Build it with engineers
Months to ship, dev time off billable work, and a build that becomes a liability when the person who wrote it leaves.
→ Set up by your ops team in hours. Nothing to build, no-one to lose.
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Zapier, Rewst, Make, N8N
Automate triggers and events
Good for event-driven workflows, not syncing full records at volume. Bills scale with every automation run.
→ Fixed per-connection pricing. No variable billing, nothing to maintain.
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Workato, Boomi, MuleSoft
Deploy an enterprise iPaaS
Enterprise tools built for enterprise projects. Heavy to implement, priced for statements of work, measured in months.
→ Configured in hours, priced for IT service providers. No project, no build phase.
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Exalate, platform-provided integrations
Use a vendor connector
A starting point, but one-size-fits-all. The field mappings, workflow rules, and exceptions in your deployment need configuration.
→ Configured to match how your organisation and clients actually work.
Support Fusion is the option that didn't exist before.
Built for data that crosses company lines.
Your tickets, assets, and billing records move between organisations with different security perimeters. Support Fusion is built for exactly that.
Security and compliance details →ISO 27001 Certified
Information security management
Zero persistent storage
Ticket content is processed in memory only. Nothing is stored after routing completes.
SSO and MFA
Google and Microsoft Entra SSO supported. MFA enforced across all accounts.
Full audit trail
Every sync operation is logged, with masked sensitive fields and traceable routing history.
Every system telling the same story.
See your platforms connected in a live demo, or register and connect your first two systems today.
Book a demo