Co-managed IT + SUPPORT TICKET integration
Ticket sync for co-managed IT. No project required.
Connect your ticketing platform to your customer's in hours. No developers. No integration project. Fully managed once it's live.
Works with ALL major ITSM, PSA and CS platforms
When tickets can't afford to get lost
Used by MSPs, banks, healthcare IT teams, and technology partners across Australia, the US, and the UK.
Traditional options just don't cut it
Co-managed IT means two teams must work together, but existing solutions come with comprises.
Custom development
Expensive to build. Someone owns the maintenance forever. Breaks when platforms update.
Zapier, Rewst and similar
Built for automating within one organisation. Syncing tickets across two companies, with different data models, priorities, and ownership on each side, is a different problem entirely.
Enterprise integration tools
Built for enterprise budgets. Out of reach for most of the managed services market.
Most teams end up handling tickets manually. That's the gap Support Fusion was built for.
See how it worksManual ticket handling costs more than time
The average support ticket takes 7 interactions to complete.
Re-entering tickets by hand
Technician time, duplicated. Every ticket, every update, every day.
SLA risk on every shift
Response clocks run in the customer's system, while your team is working from a dif one.
No single source of truth
Tickets closed on your side, still open on theirs. Status out of sync. Clients following up on work that's done.
It compounds as your client base grows. More clients, more platforms, more manual overhead.
Show me a better wayUp and running in hours, not weeks
Both sides connect their own platform. Support Fusion handles the rest.
- Each side connects using their existing platform credentials - no new software to install
- Both organisations approve the connection and confirm field mappings
- Tickets start syncing automatically - new tickets, updates, notes, and closures, both ways
- Each team keeps working from their own platform. Nothing changes on their end
No developers required, we'll work with your admins to get you setup and once it's done, we'll keep it running - we handle it all.
Check your platform compatibility
What your team gets back
From the moment you turn it on, manual overhead disappears.
Accurate billing, without the reconciliation
Time entries and ticket data stay in sync. Your reporting reflects reality, automatically.
SLAs tracked on both sides
New tickets appear in your queue as soon as they're raised. Priority and status carry across intact.
Each team works from their own platform
No logins to the other side. No process changes. Just fewer conversations about what's happening.
A complete audit trail on both sides
Comments and attachments as they happen. No-one asking for updates - they're already there.
Enterprise-grade security at every level
Enterprise IT teams ask the same questions before approving any external tool. We're built to answer them - isolated credentials per connection, full audit logging, SSO via Google or Microsoft Entra, and a separate secrets manager for all stored credentials.
We're happy to join a call with your client's security team directly. No documentation ping-pong.
- In progress ISO 27001 - targeted June 2026
- Planned SOC II - following ISO 27001 certification
Isolated credentials per connection
Each customer connection uses its own API key. Key rotation and revocation affect only that connection, with no blast radius to others.
Enterprise SSO and MFA
Supports Google SSO, Microsoft Entra SSO, MFA, and conditional access policies. Domain locking enforces SSO-only access for enterprise accounts.
Monitored 24x7
The Support Fusion platform monitors all sync activity around the clock. Failures are detected and flagged automatically, with cycle recovery built in.
Happy to talk to your client's IT security team
We can join a call and answer their questions directly. No documentation ping-pong.
Start free. No integration project. No surprise costs.
Support Fusion is a platform subscription, not a services engagement. You're not paying for a build - you're paying for a managed, running integration.
- Get started free. Prove it works with no credit card, no time limit
- Paid plans from USD $500 per month
- No per-seat fees. No per-ticket charges. No developer time on either side
- Setup in hours. We look after it from there
Get all the answers in one 30 minute demo call
What we'll cover:
A live ticket workflow, integrated between two platforms - raised on one side, appearing on the other with priority, status, and notes intact.
How the setup works, what field mapping looks like, and how both teams experience it from their own platform.
Direct conversation with the founders of Support Fusion. No sales decks. Bring your platforms and we'll work through it together.
Want to start on your own? Create a free tenant and connect your first customer integration today.