Simple, no-code ticket integration
We believe connecting ITSM and PSA systems should be effortless, whether you're a smaller MSP connecting with a co-managed client or larger MSP managing an enterprise customer workflow. Our pricing and features are designed to ensure that support ticket integration is accessible to all IT partners.
Free
Manual sync
Best for testing, onboarding, and proof of concept
Try Support Fusion with no risk. Manually sync tickets and attachments between ITSM and PSA platforms like ServiceNow, ConnectWise, Autotask, and more, without writing code or committing to a paid plan. No time limits. Just a quick way to see how we fit your workflow.
$500* / month
Auto sync
Great for MSPs and IT teams managing one integration
When you're ready to automate, this plan unlocks full ticket syncing between two systems, with no coding required. Configure in minutes, run up to 500 tickets per month, and keep daily workflows flowing between your ITSM and PSA tools. Ideal for single customer MSP setups or enterprise pilot projects.
* USD limited launch price
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Maximum sync
Designed for complex setups, higher volumes, or multi-party environments
Built for enterprise-level connections and specialised workflows. Whether it’s MSP-to-MSP, vendor-to-PSA, or integrating multiple customer platforms, we support large-scale deployments, bid-specific pricing, and unique RFP needs. Let’s scope your use case and tailor a solution.
What’s included with every tier?
Support Fusion includes:
✅ Bi-directional syncing of tickets, updates, and attachments
✅ Support for all major ITSM and PSA tools
✅ Secure data handling – your platform stays in control
✅ Guided onboarding and configuration
✅ Ongoing product improvements
✅ Bi-directional syncing of tickets, updates, and attachments
✅ Support for all major ITSM and PSA tools
✅ Secure data handling – your platform stays in control
✅ Guided onboarding and configuration
✅ Ongoing product improvements
Let us walk you through Support Fusion
In just 30 minutes, we’ll show you how to sync tickets, SLAs, and updates across platforms - no code required.
Support Fusion keeps IT teams and service providers working as one. Whether you’re managing a support contract or delivering it, we’ll show you how to connect both sides securely, automatically, and in minutes.
No heavy sales pitch, just a live walkthrough of how tickets, statuses and comments stay in sync.
Choose a time, and we’ll tailor the demo to match your tools and use-case.
Support Fusion keeps IT teams and service providers working as one. Whether you’re managing a support contract or delivering it, we’ll show you how to connect both sides securely, automatically, and in minutes.
No heavy sales pitch, just a live walkthrough of how tickets, statuses and comments stay in sync.
Choose a time, and we’ll tailor the demo to match your tools and use-case.