Skip to content
Get started

Co-managed IT is growing, and so is the manual effort behind it.

Support Fusion helps MSPs sync with enterprise ITSM platforms without rekeying tickets, chasing resolution data, or guessing at billing.

Support Fusion prototype screenshot

The problem no one wants to talk about

Enterprise customers are moving fast. They expect their MSPs to work inside their world - on platforms like ServiceNow or Jira Service Management.

And MSPs? They’re stuck copy-pasting tickets, stitching together reports, and reconciling invoices from spreadsheets.

  • Engineers waste hours every week duplicating tickets
  • Account managers spend days prepping QBRs
  • Timesheets are late or missing, so billing is a guess
  • Leadership teams can’t see where margin is leaking

This isn’t innovation. It’s admin.
End the chaos

One platform. Zero manual effort.

Support Fusion keeps your PSA and your client’s ITSM in sync - securely and bi-directionally.

We start by automating ticket flow, then we help your teams:

manual efforts green

Pull QBR data without chasing

productivity green

  • Track service levels in real time

performance green

Align billing with actual delivery

manual efforts green

Know what was done, by who, and when

Built for ConnectWise, Autotask, HaloPSA, and more.

Integrated with ServiceNow, Jira, and enterprise platforms your clients already use.

Make it stop
support fusion
I want this

Effortless ticket synchronisation

Support Fusion keeps helpdesk tickets in sync, without the need for custom integrations:
  1. Each side connects their respective helpdesk tool
  2. Drag & drop to map between objects and fields
  3. Reliable, robust ticket sync lets teams set and forget.
Each team stays working from their preferred helpdesk platform.

Frequently asked questions

What is Support Fusion?

Support Fusion is a zero-code platform that connects MSPs and enterprise IT teams by automating ticket handling between systems like ServiceNow, ConnectWise, HaloPSA, and others. It eliminates manual rekeying, improves service operations, and unlocks growth opportunities through better data usage​

How does Support Fusion work?

Support Fusion ingests tickets from an enterprise’s ITSM platform and synchronises them bi-directionally with the MSP’s PSA. It uses an intuitive, drag-and-drop field mapping tool so MSPs can configure integrations without needing developers​

What problems does Support Fusion solve for MSPs?

Support Fusion addresses one of the biggest operational drains in MSPs: manual data handling. It removes the need for double entry of tickets, reduces reporting preparation time, improves SLA tracking, and frees up senior staff to focus on client growth instead of admin work

What platforms will Support Fusion integrate with?

We're beginning with our "big 6":

ServiceNow
ConnectWise
HaloPSA
Zendesk
Jira Service Management
Freshdesk

Who is Support Fusion for?

Support Fusion is targeted towards mid-to-large MSPs that co-manage IT support with enterprise clients, with an expectation of working from their own systems.

What does Support Fusion cost?

Our pricing begins at $500 per month per MSP-client pairing. This simple structure makes it easy to scale across multiple client relationships without unpredictable costs​