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Ticket integration for modern IT.

Keep support tickets flowing both ways between all major ticketing platforms, without writing a line of code.

Built for IT service providers. Easy for anyone to configure.

field mapping

Ticket systems don’t talk to each other

Your team works in one system. Your customer works in another. Different purposes, different goals.

These platforms weren’t built to share information between each other, in many cases, they’re made by companies competing for the same ground. Which means your team ends up:

  • Manually re-entering tickets

  • Copying and pasting updates between platforms

  • Scrambling to catch new tickets and meet SLAs

It’s error-prone, doesn’t scale and happens every day supporting IT services contracts.

Say goodbye to manual ticket handling

Support Fusion keeps all tickets in sync, securely and bi-directionally. Once you automate ticket flow, your team will:

manual efforts green

Pull accurate reporting data every time

productivity green

  • Never miss another ticket and track SLAs

performance green

Align billing with actual delivery

manual efforts green

Know what was done, by who, and when

Whether you're working with ServiceNow, ConnectWise, Jira or something else entirely, our ready-to-go connectors eliminate double handling and keep your team productive.

Effortless ticket synchronisation

Support Fusion keeps helpdesk tickets in sync, without the need for software developers:

  1. Each side connects their respective ticketing platform

  2. Organisations approve connection and agree field mappings

  3. Automated ticket syncing becomes set and forget

Each team stays working from their preferred helpdesk platform.

field mapping cutout

In the media

Release your team from ticket admin