Sync, solve and succeed.
Making costly support ticket integration projects a thing of the past.
A smarter way to manage helpdesk tickets
As part of Antler’s residency program in Australia, we're working to solve a major problem in enterprise IT and managed services.
IT teams and service providers struggle with inefficient helpdesk ticket management, leading to lost productivity, costly errors, and unnecessary complexity.
Our mission is to remove these inefficiencies by providing a seamless, zero-code integration between enterprise IT and managed service provider (MSP) helpdesk systems.
Disconnected helpdesk systems cost time and money
IT teams and service providers operate in different systems, leading to:
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Duplication and manual effort
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Hundreds of lost hours in productivity
- Difficulty to assess service performance
- Added licensing costs
Most IT teams lack the expertise and resources to integrate helpdesks — until now.
Effortless ticket synchronization
Support Fusion keeps helpdesk tickets in sync, without the need for custom integrations:
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Each side connects their respective helpdesk tool
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Drag & drop to map between objects and fields
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Reliable, robust ticket sync lets teams set and forget.
Each team stays working from their preferred helpdesk platform.
We’re looking for IT leaders, MSPs, and service desk professionals to help shape the future of helpdesk interoperability. By joining our community, you’ll get:
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The earliest access to our platform
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Influence over product development
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A say in solving this for our industry