Antler backs Support Fusion’s global ambition

A special message from Greg & Steve, co-founders, Support Fusion.

We’re excited to share that Support Fusion has joined the Antler portfolio, after partaking in Antler's AUS13 residency.

Antler invests in exceptional founders solving real problems, and they’ve recognised the opportunity we’re tackling: to unlock growth for managed service providers (MSPs) by removing the friction in how they work with enterprise IT teams.

Support Fusion is building a new kind of MSP platform; one that automates the manual work sitting between ticketing systems, service agreements, and reporting tools. No more rekeying tickets. No more swivel-chair QBRs. Just clean, structured service data flowing between MSPs and their customers.

Why Antler backed us

The pain is real. And growing.

Every month, mid-to-large MSPs waste over 100 hours on manual, non-billable tasks. These include copying ticket updates between platforms such as ServiceNow into ConnectWise, screenshotting dashboards for QBRs, and chasing down contract compliance. This inefficiency doesn’t just cost time - it kills growth.

Support Fusion solves this, starting with ticket integration and expanding into full-service automation.

Antler saw:

• A painful, urgent problem affecting thousands of MSPs globally

• A clear wedge: ticket integration between enterprise and MSP systems

• A roadmap to revenue intelligence and account automation

• Strong early traction, including signed LOIs and distribution MOUs across Australia, New Zealand, and the United States

• A founding team with deep experience in enterprise IT, MSP tooling, and service automation

What’s next for Support Fusion

We’re moving fast, with a clear plan:

🛠 Product: Our first integration, ServiceNow to ConnectWise, is underway. This is the most common pairing in enterprise-MSP relationships, and we’re starting here to prove fast ROI.

🌍 Market: We’re targeting the “big 6” platforms used across MSPs and enterprises. These cover 70% of the market, and we’re building drag-and-drop connectors that business teams, not just developers, can configure.

🤝 Community: We’re building with the people who live this pain every day. If you manage support tickets, run customer QBRs, or lead account teams, we want your input.

Help us build the MSP growth platform

Support Fusion is more than just a sync tool. It’s a platform to turn service data into strategy - helping MSPs grow faster, serve better, and operate smarter.

We're looking for:

• MSPs ready to automate the manual

• Enterprise IT teams tired of the ticket ping-pong

• Advisors and consultants guiding MSPs through change