In managed services, every minute counts - especially when IT teams and service providers are working from different platforms.
This week, we’ve added Freshdesk to the Support Fusion connector family. That means MSPs and internal IT teams can now keep tickets synced across Freshdesk and HaloPSA in real time, without manual entry or update-chasing.
In our latest Friday Build, Steve walks through a real-world scenario:
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An internal IT team logs a ticket in Freshdesk
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Their MSP receives it instantly in HaloPSA
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Any updates, like status changes, flow back automatically
It’s a simple but powerful example of what Support Fusion is built to do:
Let each side stay in their preferred system, while keeping the work aligned.
No code. No hassle. Just synced service delivery.
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1 minute read