Freshservice to HaloPSA integration now available
By
Stephen Rudakov
·
1 minute read
More enterprise IT teams are standardising on Freshservice. At the same time, MSPs continue to run service delivery from PSAs like HaloPSA.
That split is now common, and it creates a familiar challenge. Two teams, two systems, and a constant need to keep tickets aligned without slowing delivery or adding manual work.
To support this, we’ve launched our Freshservice to HaloPSA integration.
Why this matters for MSPs
When customers raise tickets in Freshservice, MSPs need those requests reflected accurately in HaloPSA. Priority, categorisation, updates, and ownership all need to stay in sync, without engineers re-entering information or switching tools.
Support Fusion connects Freshservice and HaloPSA bi-directionally, so both sides stay aligned while continuing to work in their preferred platforms.
How the integration works
Once connected, Support Fusion keeps tickets flowing between Freshservice and HaloPSA automatically.
New tickets raised in Freshservice are created in HaloPSA. Updates, comments, priority changes and categorisation are synchronised back and forth, preserving context across both systems. Each team sees a complete and up-to-date view of the work, without duplication.
Setup follows the same zero-code approach as our other connectors. Configuration takes minutes, not weeks, and does not require custom scripts or ongoing maintenance.
Watch the preview
In the video above, Steve walks through a live example of the Freshservice to HaloPSA integration, showing how tickets are created and synchronised in real time, and how simple the setup process is.
Built for real-world MSP workflows
This integration is designed for MSPs supporting enterprise customers who want to keep Freshservice as their front door, while the MSP continues to run service delivery in HaloPSA.
Both sides keep control of their systems. Support Fusion keeps everything aligned.
If you’d like to see the Freshservice to HaloPSA integration in action for your environment, get in touch or request a demo.