Multiple MSPs integrating into a single ServiceNow ITSM

Enterprises rarely rely on just one managed service provider. You might have a network specialist, a mobility partner, and a third party managing devices or security. Each plays a crucial role — but keeping them all aligned inside your ITSM can be a challenge.

Traditionally, there are only two options:

1. Give every provider a ServiceNow licence, or

2. Ask your team to log into external portals and chase updates by email.

Both options add cost, complexity, and risk.

A simpler way to stay connected

Support Fusion makes it easy for multiple MSPs to integrate securely into a single ServiceNow ITSM. Each provider connects their PSA or ITSM system - whether that’s Autotask, ConnectWise, HaloPSA, or others - through a secure API. The setup takes less than 15 minutes.

Once connected, all ticket updates, comments, and attachments sync both ways automatically.
Your service desk sees everything in ServiceNow.
Your providers stay in their own systems.
And everyone stays on the same page.

Why enterprises use Support Fusion

✅ Save on ServiceNow licence costs: no external user accounts required
✅ Keep data secure: providers never log into your ITSM directly
✅ Simplify operations: one queue, one console, one source of truth

Watch the demo

In this week’s video, Steve shows how an example enterprise manages two MSPs all from within ServiceNow, while both providers keep working in their own tools.

🎥 Watch the demo below:

And if you want us to show you more...