This week, we’ve zeroed in on improving the closure process for integrated tickets between ConnectWise and ServiceNow:
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We now support mapped status triggers in Support Fusion’s configuration that can automatically initiate closure logic — ensuring that when a ticket reaches a nominated state in ConnectWise, it’s eligible to close in ServiceNow too.
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Steve’s demo shows how we carry across the resolution notes and closure data from ConnectWise to complete the feedback loop back to the enterprise, eliminating guesswork and preserving compliance where closure requirements are strict.
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