For MSPs running Halo PSA, keeping ticket data consistent across integrated systems is essential. But when inline images—screenshots pasted directly into ticket comments—don't come through in a sync, it creates gaps in your documentation and slows down your team.
We've heard from several customers that embedded attachments weren't transferring as expected. So we dug into the issue and built a fix.
What was the problem?
When syncing tickets from Halo, images attached as files transferred without issue. But inline images—those pasted directly into comment fields—weren't part of Halo's standard attachment model. That meant they were being left behind during syncs, even though they often contain critical context like error screenshots or configuration details.
What we've added
The Halo connector now picks up embedded attachments in ticket comments and includes them in the sync. Whether it's a screenshot of an error message or a photo from a site visit, that context now flows through to your connected systems automatically.
See it in action
In this week's product update, Steve walks through the feature step by step—adding an inline image to a ticket comment in Halo and showing how it appears in the synced destination.
Why it matters for MSPs
Ticket documentation is only useful if it's complete. When your technicians are working across multiple platforms, missing images can lead to repeated questions, lost time, and frustrated customers. This update helps ensure your ticket history stays intact, wherever your team is working.
Get in touch
If you're an MSP looking to connect Halo with your other systems—whether that's another PSA, a documentation platform, or something else—we'd like to hear from you.
Book a demo to see how Support Fusion can help streamline your ticket system integration.
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