ServiceNow + ServiceNow · A ServiceBridge Alternative
Two teams on ServiceNow. How do you connect them?
The standard answers are ServiceBridge or a custom build. Both mean consultants, project fees, and months of lead time. Support Fusion is the third option.
See how it worksProduct screenshot
When you land an enterprise client , it means integrating on their terms
You land a corporate client. They run ServiceNow. The expectation is clear: incidents raised on their instance need to appear in yours, status updates need to travel both ways, and both sides need full visibility.
Without an integration, that's manual duplication, status calls, and a constant risk of one system being out of step. This is ebonding, and until now the only answers were ServiceBridge or a custom build.
Support Fusion connects the two instances directly. Both sides work in their own system. The integration handles the rest.
See it in actionNormal options aren't built for service providers
There needs to be an integration platform fit for purpose.
ServiceBridge requires deep ServiceNow expertise
Built for organisations with ServiceNow consultants already in-house. For a service provider that just needs tickets to sync, it's far more than required.
Custom builds are a project, not a product
Project fees, long timelines, and a developer dependency that doesn't end. Every time ServiceNow updates its APIs, someone has to maintain that build.
Doing nothing means working across two systems manually
Tickets duplicated by hand. Status updates by phone or email. One system always slightly behind the other. The cost falls entirely on your team.
These aren't edge cases. They're what most service providers hit when they try to serve enterprise clients on ServiceNow.
There's a better wayUp and running in hours, not months
Four steps. No project plan. Our team has worked with ServiceNow for over a decade, and we'll help if you get stuck.
- Each side sets up an API user with the permissions our guide specifies. No plugins required.
- Agree on what flows between the two instances: incidents, catalogue requests, problem records, or any combination.
- Validate the connection together. Confirm tickets and field updates are moving correctly before going live.
- Switch it on. From that point, assigning a ticket triggers the sync. Both sides see the same picture.
No ServiceNow consultants. No developers. No project manager.
Book a 30-minute demoSetup flow screenshot
What you get out of it
The practical outcomes for system integrators and managed service providers running ServiceNow.
No specialist expertise required
A ServiceNow admin with API permissions is all you need. Support Fusion provides the setup guide and manages the integration layer.
Both sides always know where a ticket stands
Incidents, catalogue requests, and problem records stay in sync. Status updates, notes, and closures travel automatically. No status calls.
Managed, not maintained by you
Support Fusion monitors the integration and keeps it current as ServiceNow updates its APIs. You're not responsible for maintaining a bespoke build.
Built with enterprise-grade security in mind
Enterprise security teams ask hard questions before approving external integrations. We're used to it. Support Fusion has been reviewed and accepted by clients in banking, healthcare, and other regulated industries.
We move ticket data between systems. We don't store it beyond what's needed to keep the integration running.
- In progress ISO 27001 certification
- Planned SOC 2 compliance, following ISO 27001
Microsoft Entra SSO supported
Access is managed through your existing identity provider.
Minimal data retention by design
We sync what's needed and don't hold ticket data beyond the integration's requirements. Data handling policies available on request.
Accepted by regulated industry clients
Reviewed and approved by clients in banking and healthcare. We can provide documentation to support your client's procurement process.
Happy to join your client's security review
We'll join the call and answer their team's questions directly.
A subscription, not a project
ServiceBridge and custom builds both carry significant upfront cost: consulting fees, developer retainers, ongoing maintenance. Support Fusion works differently.
- From $500 USD per month, scaling with volume
- No setup project or capital commitment
- No developer on retainer
- API maintenance and monitoring included
- Both sides of the integration covered
Full pricing at suppfusion.com/pricing.
See two ServiceNow instances sync, live, in 30 minutes
What we'll cover:
A live connection between two ServiceNow instances. A ticket raised on one side appears on the other. A status update travels back. A closure syncs through. No slides, no scripted pitch.
Bring questions about your setup, API permissions, or how your client's instance would need to be configured. By the end you'll know whether this fits, before anyone signs anything.