Cookie Policy
Effective Date: 1 July, 2026
This Cookie Policy explains how Support Fusion Pty Ltd (ACN 685 654 326) ("Support Fusion", "we", "us" or "our") uses cookies and similar technologies on our websites and applications (the "Services"). It supplements, and should be read together with, the Support Fusion Privacy Policy. Capitalised terms not defined here have the meanings given in our Privacy Policy or Terms of Service.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website or use an application. We also use similar technologies such as local storage, pixels, tags and software development kits (together with cookies, "Cookies"). Cookies may be set by us (first-party) or by third parties providing services to us (third-party).
2. Categories of Cookies We Use
| Category | Purpose | Can it be disabled? |
|---|---|---|
| Strictly necessary | Enable core functionality such as authentication, session management, security and load balancing. The Services cannot function properly without these. | No - required for the Services to operate. |
| Functional | Remember your preferences and settings to improve your experience. | Yes - via browser settings; some features may degrade. |
| Performance/analytics | Help us understand how the Services are used, measure performance and improve them. | Yes - where required, subject to your consent or browser controls. |
3. Why We Use Cookies
We use Cookies to operate and secure the Services, authenticate users and maintain sessions, remember your preferences, measure and analyse performance and usage, and detect and prevent fraud and security incidents. We do not use Cookies to route or read the content of tickets; ticket processing is described in the Privacy Policy and the Terms of Service.
4. Your Choices
Most browsers let you refuse or delete Cookies through their settings, and you can usually set your browser to notify you when a Cookie is being placed. Where required by applicable law, we will seek your consent before placing non-essential Cookies and will provide a means to manage your preferences. Disabling certain Cookies may affect the functionality of the Services.
5. Third-Party Cookies
Some Cookies are placed by third-party service providers (for example, analytics and security providers) that process information on our behalf, as described in the Privacy Policy. Those providers' handling of information is subject to the contractual protections referred to in the Privacy Policy.
6. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, the Services or applicable law. If we make material changes, we will notify you by updating the Effective Date above and, where appropriate, through the Services.
7. Contact Us
Questions about this Cookie Policy may be directed to privacy@suppfusion.com.